In another useful post , Jane Hart emphasises that Learning & Development departments can move away from their traditional role of delivering formal learning, towards helping people do their jobs better.
Jane puts forward 5 points to achieve this:
1 – Consider how people are going to use content; People no longer want just-in-case learning, but just-in-time learning; when they need it. Adult learners are becoming increasingly frustrated at being treated as idiots in how they are expected to use online courses.
2 – Focus on performance outcomes – what they will be able to “do” as a result of using the materials (rather than learning outcomes what they will “know” or “understand”).
3 – Keep the materials short and as simple as possible; people want quick answers to their problems.
4 – Ensure resources are readable in mobile devices.
5 – Think in terms of job aids rather than courses!
This makes good sense and it is the approach we have taken in designing Firm Academy which serves up just the information and learning aids that individual users need, when they need it. Tip sheets can be downloaded as a reminder and learning is achieved in short activities that provide a drip feed.