Even though grocery shopping is a chore, shopping on-line is a big unfamiliar step for many. So they keep going to the store. That will change.
Clients can now buy many professional services on-line, but that is a big unknown step for many. So they keep instructing their lawyer and accountant in the traditional way and [...]
I often ask professional people what improvements they would like to see in those a level beneath them. The ideas quickly start to tumble and they usually include things like:
Be more proactive
Deliver better client service
Show more attention to detail
Be more commercially aware
Keep me better informed
Take more ownership
… and so it goes on.
If I then ask [...]
I just received a mailing promoting a training course. It starts:
‘As organisations tighten belts and seek ways to make their learning increasingly cost-effective, L&D professionals are looking for innovative ways of delivering effective learning.’
So far so good. I agree.
But what the provider is offering is a traditional training course. The content may well be good [...]
This ARK Group report examines ways in which law firms can improve their profitability and performance. Phil contributed a chapter on ‘Earning more means learning more’, which examines four main ways law firms can profit from learning:
Re-equipping people (not just lawyers) for new roles
Using new approaches for more effective learning and to reduce training costs
To be successful, professional service firms have to find common ground between the capabilities of their people and the needs of their clients.
It follows that the performance of the people within a firm will need to be aligned with the requirements of the firm’s clients. Learning & Development can help to achieve this but, to [...]
Here is a neat idea (reported in HarvardBusiness.org).
Once your training or meeting is over and the whiteboard is chock full of lists, notes, diagrams, and to-do’s, instead of manually transcribing it all, just snap a photo with your cameraphone. Two services — Evernote and qipit — can save and search the text in a photo [...]
How often do you hear or read about a change you think would benefit you, then put off implementing it?
Curt Rosengren reports that rather than steadfastly incorporating something new into his life for all eternity, he commits to an experiment with a finite time-frame of 30 days. “I’m going to do this every day for [...]
Once when designing training to help partners in a major accountancy firm bring out the best in their staff, it became obvious that the partners already had the necessary skills. Indeed they were using these skills daily with their clients. However, on returning to the office they slipped into a different mode where they relied [...]
Here is a simple illustration, offered by Bersin & Associates, of where we currently are in the evolution of corporate training:
You could argue perhaps about some of the labels but in broad terms it seems realistic.
I’m not so sure though that most professional firms have yet made it to the top [...]
Why do people in your firm attend training – because they have to, or because they want to?
Some training might be compulsory to meet professional requirements, or because someone feels that “all our associates need this training” (unlikely). In UK law firms, October training sessions usually draw out people who simply need to complete their [...]