Client feedback in the last month

Firm Academy


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A tailor-made virtual academy with resources from the world’s top experts, specially selected for law, accountancy and professional service firms. For better quality learning and reduced training spend.

360 Degree Feedback

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Our 360 degree feedback process helps partners and senior professionals pinpoint perceived strengths and areas for development and is an excellent catalyst for performance improvement, either as a one-off or as part of an ongoing performance management process. More ...

Winning Firm Alliance


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Phil is a member of the Winning Firm Alliance a group of leaders in their respective fields who share a passion for bringing about positive change in professional service firms.

Contact us


Phil Gott - Director

Debby Gambling - Business Manager

Peopleism Limited
The Hollow Tree
High Street
Stoke Goldington
Newport Pagnell
Buckinghamshire
MK16 8NP
+44 (01908) 551285

Learning from Tesco

Even though grocery shopping is a chore, shopping on-line is a big unfamiliar step for many. So they keep going to the store. That will change.

Clients can now buy many professional services on-line, but that is a big unknown step for many. So they keep instructing their lawyer and accountant in the traditional way and [...]

First focus on attitudes

I often ask professional people what improvements they would like to see in those a level beneath them. The ideas quickly start to tumble and they usually include things like:

Be more proactive
Deliver better client service
Show more attention to detail
Be more commercially aware
Keep me better informed
Take more ownership

… and so it goes on.

If I then ask [...]

Could do better

I just received a mailing promoting a training course. It starts:

‘As organisations tighten belts and seek ways to make their learning increasingly cost-effective, L&D professionals are looking for innovative ways of delivering effective learning.’

So far so good. I agree.

But what the provider is offering is a traditional training course. The content may well be good [...]

Targeting Profitability: Strategies to Improve Law Firm Performance

This ARK Group report examines ways in which law firms can improve their profitability and performance. Phil contributed a chapter on ‘Earning more means learning more’, which examines four main ways law firms can profit from learning:

Re-equipping people (not just lawyers) for new roles
Using new approaches for more effective learning and to reduce training costs
Improving [...]

The Shifting Focus of L & D

To be successful, professional service firms have to find common ground between the capabilities of their people and the needs of their clients.

It follows that the performance of the people within a firm will need to be aligned with the requirements of the firm’s clients. Learning & Development can help to achieve this but, to [...]

Instantly Transcribe a Whiteboard with your Camera Phone

Here is a neat idea (reported in HarvardBusiness.org).

Once your training or meeting is over and the whiteboard is chock full of lists, notes, diagrams, and to-do’s, instead of manually transcribing it all, just snap a photo with your cameraphone. Two services — Evernote and qipit — can save and search the text in a photo [...]

Get people to commit to a 30-day experiment

How often do you hear or read about a change you think would benefit you, then put off implementing it?

Curt Rosengren reports that rather than steadfastly incorporating something new into his life for all eternity, he commits to an experiment with a finite time-frame of 30 days. “I’m going to do this every day for [...]

Get leaders to treat their teams as though they are clients or volunteers

Once when designing training to help partners in a major accountancy firm bring out the best in their staff, it became obvious that the partners already had the necessary skills. Indeed they were using these skills daily with their clients. However, on returning to the office they slipped into a different mode where they relied [...]

Stepping up your firm’s training

Here is a simple illustration, offered by Bersin & Associates, of where we currently are in the evolution of corporate training:

You could argue perhaps about some of the labels but in broad terms it seems realistic.

I’m not so sure though that most professional firms have yet made it to the top [...]

Do you really sell training to your people?

Why do people in your firm attend training – because they have to, or because they want to?

Some training might be compulsory to meet professional requirements, or because someone feels that “all our associates need this training” (unlikely). In UK law firms, October training sessions usually draw out people who simply need to complete their [...]