The people at struggling Yahoo! probably expected great things when Marissa Mayer took up the reins following her successes at Google. What they most likely did not expect was an edict that flexible working is no longer acceptable and from June staff must be present in the office or find another job. (You can see [...]
Allowing (or even requiring) people to work from home for part or all of their working week can significantly reduce overheads (by $11m per year for the US Patent Office and $96 m for Sun Microsystems). It also benefits staff , who generally welcome the opportunity to avoid travelling to the office every day. Research [...]
It used to be ‘like’, then ‘sort of’ and ‘kind of’ but now it is definitely ‘you know’. The most overused meaningless filler phrase of them all.
And it’s everywhere. Notice people in casual conversations, in business presentations, in interviews on the TV and radio. Even the interviewers are catching the virus. Go on, next [...]
As someone who trains lawyers and accountants in presentation skills, I have never seen dancing as a necessary part of my skill set (and it certainly is not part of my skill set).
Yet you are now being urged by molecular biologist John Bohannon to ‘dance your next presentation’. In this TEDx talk he perfectly [...]
Often when I am providing training and coaching to professionals I hear confessions that they are not good presenters or communicators because they are not naturally outgoing.
As an introvert myself, I know that introversion can, but need not, hold people back. Indeed, for the first half of my life I viewed introversion as a weakness, [...]
In the same way that firms should find out what their clients want, they have to become better at finding out what their people want too.
When we carry out employee opinion surveys on behalf of professional service firm clients (they really have to be administered by an objective 3rd party if they are to be [...]
When helping people to learn, should you just tell them the answer or allow them to come up with an answer for themselves?
This blog post by Aman Basanti of the Age of Marketing describes research which shows that people will be more committed to ideas that are their own rather than those offered to them.
In a recent blog post , lawyer Gerry Riskin (Amazing Firms, Amazing Practices) tells how one of India’s most sophisticated law firms communicated to new recruits the importance of trying first and only then asking for help. To paraphrase the way the firm communicates this:
‘In the game ‘Angry Birds’ you have to shoot birds at [...]
I have just revised my chapter on Talent Management in The Law Society’s HR Toolkit (it is just as relevant to other types of professional firms).
Last year I added a section on managing people through difficult times. Though difficult times are certainly still with us, the climate has moved on again. Here are some of [...]
You cannot put motivation into people. All you can do is to draw out and channel their self motivation. Unfortunately most managers unwittingly stifle motivation.
In Why Your Employees Are Losing Motivation Harvard Business School writers cite 8 things you should do:
Instill an inspiring purpose
Be an expediter for your employees
Coach your employees for improvement