Firm Academy
A tailor-made virtual academy with resources from the world’s top experts, specially selected for law, accountancy and professional service firms. For better quality learning and reduced training spend.
360 Degree Feedback
Our 360 degree feedback process helps partners and senior professionals pinpoint perceived strengths and areas for development and is an excellent catalyst for performance improvement, either as a one-off or as part of an ongoing performance management process.
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Winning Firm Alliance
Phil is a member of the Winning Firm Alliance a group of leaders in their respective fields who share a passion for bringing about positive change in professional service firms.
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You could love her, you could loathe her but you could not be indifferent about her. Everyone who lived through the Thatcher years had a strong opinion about her style of leadership.
And as we listen to numerous tributes to her it is clear that even those who held fundamentally different political views admired Margaret Thatcher [...]
It is not often that I venture into religious commentary but I found myself agreeing with Jill King’s recent article in Managing Partner Magazine in which she suggested that law firm leaders could do well to learn from the humility and humble leadership of the newly appointed Pope.
As well as drawing inspiration from Pope Francis, [...]
It’s easy to think that in courageous people and courageous acts there is an absence of fear. Not true. Without fear there can be no courage.
The opposite of courage is not fear. It is cowardice. And both courage and cowardice are driven by fear.
When faced with a dangerous situation we can choose to act with [...]
In a recent blog post , Jamie Pennington poses the question ‘What makes a successful partnership?’ As he points out:
‘Many partnerships are really no more than a group of partners joined together by a central heating system. The partners like being part of an organisation but not part of a team.’
According to Jamie, three things [...]
At a recent address to shareholders, legendary investor Warren Buffet explained his approach to getting the best from those who run his businesses. In summary: Motivate subordinates with trust and accountability, not money and control.
I agree entirely with this statement but I suspect that many professional service firms attempt to do just the opposite, [...]
It is rare to feel a sense of shock and loss when someone I have never met dies, but Steve Jobs is an exception.
So many times have I quoted him when training, shown videos of him presenting, and used Apple as a stand-out example of best practice.
How would professional services change if an Apple-like firm [...]
The ability to give effective feedback is one of the most important tools available when striving to develop and get the best from people.
Some managers of people seem to be just fine when it comes to giving praise but they find it difficult to give feedback about areas of under-performance. Sometimes they avoid any form [...]
If as a leader you want to engage your people (and you do), giving mainly positive feedback works best, but giving mainly negative feedback works better than giving no feedback at all (twice as good, in fact).
That is one of the conclusions from a Gallup study of over 1,000 US-based employees reported in Training Zone.
In [...]
This is a comment made about a partner through one of our confidential 360 degree perception reports:
I believe that his main strength is that he really pushes me and gives me tasks outside my comfort zone. At the same time, he provides me with sufficient guidance to go through them.
This theme crops up regularly – [...]
Here is a quote from a new book Bury my heart at conference room B:
“It’s impossible for your company to get what it wants most if managers have to make a choice between their own values and company priorities. You will never really work for your company until your company really works for you.”
I think [...]
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