Even though grocery shopping is a chore, shopping on-line is a big unfamiliar step for many. So they keep going to the store. That will change.
Clients can now buy many professional services on-line, but that is a big unknown step for many. So they keep instructing their lawyer and accountant in the traditional way and [...]
I often ask professional people what improvements they would like to see in those a level beneath them. The ideas quickly start to tumble and they usually include things like:
Be more proactive
Deliver better client service
Show more attention to detail
Be more commercially aware
Keep me better informed
Take more ownership
… and so it goes on.
If I then ask [...]
When we design training courses, we usually take time and trouble to structure it in a ‘logical’ order; we might start with the basics and then move on to more advanced topics, or we use the order of the process being trained (first you log in, then you enter your details….and finally you print the [...]
I just received a mailing promoting a training course. It starts:
‘As organisations tighten belts and seek ways to make their learning increasingly cost-effective, L&D professionals are looking for innovative ways of delivering effective learning.’
So far so good. I agree.
But what the provider is offering is a traditional training course. The content may well be good [...]
This ARK Group report examines ways in which law firms can improve their profitability and performance. Phil contributed a chapter on ‘Earning more means learning more’, which examines four main ways law firms can profit from learning:
Re-equipping people (not just lawyers) for new roles
Using new approaches for more effective learning and to reduce training costs
To be successful, professional service firms have to find common ground between the capabilities of their people and the needs of their clients.
It follows that the performance of the people within a firm will need to be aligned with the requirements of the firm’s clients. Learning & Development can help to achieve this but, to [...]
Mark Sanborne has an interesting blog post about heeding wisdom in which he reminds us of 7 levels or stages that people go through in learning and changing behaviour:
We don’t know (we are ignorant).
We know but don’t believe (we don’t think a particular truth applies to us or our situation).
We know and believe but still don’t [...]
In another useful post , Jane Hart emphasises that Learning & Development departments can move away from their traditional role of delivering formal learning, towards helping people do their jobs better.
Jane puts forward 5 points to achieve this:
1 – Consider how people are going to use content; People no longer want just-in-case learning, but just-in-time [...]
The term ‘lifelong learning’ has been around for a while and has even become a cliché.
But I am grateful to Harvard Business Review for the newer phrase ‘lifewide learning’. To me this means learning from all aspects of our lives (not just at work).
I know lawyers who in their spare time are stage performers; a [...]
Have you ever had one of those tip-of-my-tongue moments when you know you know something but you just cannot bring it to the front of your mind?
Are you better to struggle to remember it, or to let it go? Watch this video to find out
This has implications for helping people to learn using tests. Perhaps [...]